Shipping policy

Delivery Lead-Times:

Delivery time frames are dependent on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.

We have warehouses world wide which can cause delays due to customs. Mr Frank will keep you updated with the process of your delivery.

Please feel free to contact us to check on the status of your order at anytime.

With large items, we aim to deliver within four to twelve weeks, however this may be extended due to production times.

With smaller items, our estimated shipping times range between one and four weeks.

Dispatch dates:

Please be aware that dispatch dates are an estimate and not the exact wait time, so please be ready for delays.

*Brexit/Covid-19 Pandemic: We are not responsible for any delays due to border control. Once your order has been dispatched from its origin country, you cannot cancel your order, and therefore cannot request a refund.

Assembly & Installation:

We currently do not offer installation within our services. Delivery is to the ground floor front door of your building and does not include any assembly or unpacking.

Duties & Taxes:

All items are sent, duties paid.

International Shipping:

Products shipped internationally may be subject to a customs fee based on your specific country, will be liable by the customer. Please ensure you check with your local customs before ordering.

We provide discounts on large international orders when applicable.

Costs exclude custom fees / importation taxes. We are not responsible for the return of any goods or import penalties due to delays in customs. Please ensure you are fully aware of your local customs and make contact first with the customs office prior to ordering.