FAQS
All prices are in English pounds.
I just placed an order, when will it ship?
Delivery timeframes are dependant on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.
Please feel free to contact us to check on the status of your order at anytime.
With large items we aim to deliver within four to twelve weeks however this may be extended due to production times.
With smaller items our estimated shipping times range between one to four weeks.
Dispatch dates:
Please be aware that dispatch dates are an estimate and not the exact wait time, so please be ready for delays.
*Brexit/Covid19 Pandemic: We are not responsible for any delays due to border control. Once your order has been dispatched from its origin country, you cannot cancel your order, and therefore cannot request a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at mrfranksemporium@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to mrfranksemporium@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks